Employer Reemployment Assistance FAQ

RA Employer FAQs

• How do I find my CONNECT User ID?

  If you do not know your login credentials, you will need to enter your User ID by putting the letters e and p, then the number zero in front of your 7-digit Employer Account Number (EAN). Your EAN can be found on some of the correspondence from Reemployment Assistance. It is sometimes referred to as the RT Account #.
  
  Here is an example of how you would create your username >>>> If your EAN was 1234567, your username would be: ep01234567.
  
  Please contact the Employer Hotline at 1-833-352-7759 if:
  

  • You do not have the EAN or
  • You have the User ID but need to have your password reset

• What is the base period?

  The base period is the period of time that claimant’s earnings are used to qualify a claimant for Reemployment Assistance.  The base period is the first four of the last five completed calendar quarters.  It can be located by accessing the monetary summary.  All base period employers are potentially chargeable if a timely response is not received from the employer.  Employment that occurred outside of the base period is not applied to the claimant’s wages but in some cases (lag quarter wages) a separation may still be adjudicated for non-base period employment.

• What is the difference between a contributory employer and a reimbursable employer?

  A contributory employer is a standard employer who pays quarterly into the trust fund and benefits charged to their account effect their rate.  If an employer calls requesting information about their charge rate they should be informed to contact the Department of Revenue.  A reimbursable employer is government employer (Federal, Military, County, or State Agency) with an EAN that starts with a “99.”  These employers pay back the exact amount paid as claimants receive benefits. 

   

• I believe a claim has been filed fraudulently. What should I do?

  You should contact the department as soon as possible by calling our Fraud hotline 1-800-342-9909 or complete the online Fraud form . It is important to respond to any forms sent to you, even if you have already reported the fraud to us by telephone. When responding to a UCB-412, it is important to clearly indicate that you believe this claim was filed as the result identity theft. The department will then investigate the issue and lock the fraudulent claim’s account as well as non-charge any benefits that may have been charged to your employer account.

• I am locked out of the system because I entered my password incorrectly too many times; what do I do?

  If you entered the incorrect password more than three times, your password will need to be reset.  If you have added someone else as an administrator, that person can reset your password. Otherwise, call the employer hotline at 1-833-352-7759. 

• How can an Out-of-State Employer or Non-liable employer submit a UCB-412?

  To respond to the notice of a claim (UCB-412), log into CONNECT by entering the Unique Document ID and Claimant ID that are listed on the notice. Then select ‘Continue.’ You then review the pre-populated information on the next screen. Then follow the additional steps below.

  a. Respond to the questions in the ‘Response’ section.

  b. Select ‘Yes’ or ‘No’ to indicate if claimant worked for you.

  c. Enter period of employment.

  d. Enter earnings.

  e. Enter reason for separation.

  f. Enter any post-employment payments.

  g. Enter Employment in Educational Services information.

  h. Enter work refusal information.

  i. Enter remarks about the notice of claim filed.

  j. Upload any relevant attachments.

  k. Enter contact information.

  l. Select ‘Submit.’

  These directions are from the Employer Guide, which can be found on the floridajobs.org website. Go to the tab labeled “Employers” on the home page and follow the prompts to the information about CONNECT.

• How do I report new hires?

  New hires can be reported https://servicesforemployers.floridarevenue.com/Web/Public/Login.aspx