Claimants

IMPORTANT UPDATES AND INFORMATION

RA Help Center

  • DEO has created the Reemployment Assistance Help Center—an online portal for both claimants and employers. This self-help portal continues to be updated with additional capabilities including reporting fraud or identity theft, uploading documents, contesting monetary determinations, and filing appeal requests. The Help Center provides resources such as step-by-step guides, frequently asked questions, and informational videos. The Help Center is available 24 hours a day.

Overpayments

  • If you received an overpayment for Reemployment Assistance benefits between March 1, 2020, and September 4, 2021, through no fault of your own, the State of Florida is not referring overpayments to collection agencies to ensure claimants do not experience adverse impacts to their credit scores. Additionally, the State of Florida is not pursuing enforcement actions regarding non-fraudulent state Reemployment Assistance overpayments.
  • In addition, the State of Florida has developed guidance for claimants who are eligible to complete a federal overpayment waiver request, file an appeal, or repay an overpayment. For more information, visit FloridaJobs.org/Overpayments.
  • DEO encourages all claimants to monitor and check their Reemployment Assistance account for updates about actions they may be required to take in their Reemployment Assistance account.

Claimant Information


Apply for Benefits

Reemployment assistance benefits, formerly known as unemployment compensation, can be filed online using CONNECT.

Request Benefit Payment

After applying for benefits, you need to request benefit payment in CONNECT on a biweekly basis.

To claim your weeks, click here to log-in to the CONNECT system and be sure to follow the steps included in the step-by-step guide here

Adjudication

Your claim will be reviewed for potential issues such as your job separation, your availability, or ability to work; this is called the adjudication process.

File an Appeal

If a determination is made to deny benefits, you may request an administrative hearing conducted by an appeal referee.

Tax Information

Benefits are a taxable income. You can elect to withhold 10% of your weekly benefit income to cover your taxes due to the IRS.

Identity Theft and Fraud

Reemployment assistance fraud is any false statements or failure to disclose a material fact, knowingly made for the purpose of obtaining or preventing payment of benefits contrary to the provisions of law.

Overpayment

Overpayments that have not been referred to a collection agency can be repaid to the department either by check/money order or by credit card. Non-fraud overpayments may be the result of oversight, misunderstanding, technical errors, redetermination, adjudication, appeals decisions, RAAC orders, court decisions or other mitigating circumstances. Please view Federal Overpayment Waiver Form Guide.

Claimant FAQs

A collection of the most frequently asked questions to help assist and guide you through the reemployment assistance program.

Informational Videos

The informational videos page was created to answer common questions and cover procedural information on all areas of the reemployment assistance program. 

CARES Act

The Coronavirus Aid, Relief, and Economic Security Act, also known as the CARES Act, signed into law on March 27, 2020, expands Reemployment Assistance benefits to eligible Floridians.



RESOURCES

It is not necessary to use friends or family members for interpretive services. DEO offers assistance to people who do not speak English as their primary language and those who have a limited ability to read, speak, write, or understand English. We also provide assistance to people who are unable to file a claim for various reasons. To speak to a Creole or Spanish speaker or use translation services, call the Customer Service Contact Center: 1-833-FL-APPLY (1-833-352-7759) Mon. - Fri. 7:30 a.m. - 6:30 p.m.

People who need assistance filing a claim online because of legal reasons, computer illiteracy, language barriers, or disabilities may call: 1-833-FL-APPLY (1-833-352-7759).

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