Your claim will be reviewed for potential issues such as your job separation, your availability, or ability to work; this is called the adjudication process. If a potential issue is detected any weeks claimed will be placed on hold until a determination is made. It is important to continue to request benefits while your claim is being reviewed.

You will complete a fact-finding form for each potential issue that may affect your claim. These forms are generally completed when applying for benefits or while requesting benefit payments. Any incomplete or new fact findings can be found in your inbox in CONNECT. Please make sure to be as accurate and detailed as possible. Please complete the fact-finding form by the due date listed, otherwise your claim may be delayed or improperly determined.

IMPORTANT REMINDER: When completing fact-finding forms in CONNECT be sure to click the SAVE button every couple of minutes to ensure your information is retained.

An adjudicator may contact you, so it is important to keep your information up-to-date in CONNECT. This contact may be by phone, e-mail, or through your CONNECT inbox. You must respond by the deadline given.

If you reach their voicemail, leave only one message; be sure to include:

  • Your first and last name
  • Last four digits of your SSN
  • Callback phone number

After speaking with the adjudicator, please remember that rebuttal information may be needed from the employer. Please allow time for the adjudicator to gather all required fact-finding before entering a determination on your claim.

If you fail to respond, a determination will be issued based upon the available information. The determination will be sent to your inbox in CONNECT, and by mail if you chose that option.

If you are determined eligible on ALL issues, you will be paid for your weeks claimed, excluding the waiting week. A determination is usually issued within two to six weeks of filing your claim.

If you receive a disqualifying determination, you have 3 options:

  • The determination can be redetermined if there is new and substantial information to be presented.
  • The disqualification can be ended if the ineligibility no longer exists: for example, if you were disqualified for not being able to work due to an injury and a doctor has now cleared you, you can request to end the disqualification.
  • If you do not agree with the determination and there is no new information to be presented, then you can file an appeal.

The determination will remain in effect until an appeal hearing is held and the appeal decision is made. It is important that you continue to request benefits during this process.

If a determination disqualifies weeks that you already received payment for, this will create an overpayment. You are responsible for paying back the overpayment.


It is not necessary to use friends or family members for interpretive services. DEO offers assistance to people who do not speak English as their primary language and those who have a limited ability to read, speak, write, or understand English. We also provide assistance to people who are unable to file a claim for various reasons. To speak to a Creole or Spanish speaker or use translation services, call the Customer Service Contact Center: 1-833-FL-APPLY (1-833-352-7759) Mon. - Fri. 7:30 a.m. - 6:30 p.m.

People who need assistance filing a claim online because of legal reasons, computer illiteracy, language barriers, or disabilities may call: 1-833-FL-APPLY (1-833-352-7759).

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For Frequently Asked Questions, please call

 For CONNECT Pin Resets, please call

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Contact Us

Reemployment Assistance Help Center 

For Individuals:
Reemployment Assistance Hotline

For Employers:
DEO Employer Customer Service Call Center


Report Fraud or Identity Theft


 Reemployment Assistance fraud is a 3rd degree felony. Each offense is punishable by up to 5 years in prison and up to $5,000 fine.

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