Agency For Workforce Innovation And Faneuil, Inc. Release Joint Statement On Award Of Call Center Contract (4/16/09)

For Immediate Release 
April 16, 2009   

Robby Cunningham, (850) 245-7130

Agency For Workforce Innovation And Faneuil, Inc. Release Joint Statement On Award Of Call Center Contract

TALLAHASSEE – Agency for Workforce Innovation Interim Director Cynthia Lorenzo and Faneuil, Inc. President Anna McNider today released the following joint statement on the awarding of a state contract that will provide additional customer service to Florida’s unemployment compensation customers.

“At the Agency for Workforce Innovation, we are committed to meeting the increased demand for  unemployment  compensation services and will continue to operate our Agency’s core  call  center operations.  We are pleased to be moving forward to establish a Florida-based overflow call center that is expected to handle up to 10,000 calls each day,” said Interim Director Lorenzo.  “Faneuil’s commitment to this mission, established reputation for exceptional customer service and enthusiastic efforts to expedite our project make the company an ideal partner to help us enhance our services to better serve the people of Florida.”

“We appreciate AWI’s confidence in our company and look forward to furthering our strong partnership with the State of Florida to help deliver outstanding customer service to its citizens,” said Faneuil, Inc. President Anna McNider.  “As an employer with a large Florida-based workforce, we understand that the downturn in the economy has been particularly difficult for many Floridians and we are eager to help AWI launch additional services to quickly provide much-needed assistance to those affected by this crisis.”

The new call center operated by Faneuil, Inc. will be located in Orlando, Florida.  Faneuil, Inc. anticipates the hiring of approximately 180 full-time employees and additional support staff for the project.  The company currently employs 2,400 people at its 12 offices in Florida.

For more information about the Florida Agency for Workforce Innovation, please visit  For more information about Faneuil, Inc., please visit

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