Accessibility Checklists

These checklists are based on the federal and state requirements that apply to workforce programs and services. 

Customer-Service/Accommodation-Practices Checklist

This checklist provides recommended customer service and accommodation practices for Department of Labor One-Stop Center programs. It outlines what you are required to do and gives a way to evaluate your efforts to date.

Facility-Accessibility Checklist

An Americans With Disabilities Act (ADA) checklist for buildings associated with Workforce programs.

Information-Technology (IT) Equipment-Accessibility Checklist

This Checklist should help you evaluate the extent to which your component's information technology equipment (including — but not limited to — printers, fax machines, and copiers) is accessible to and usable by most people with disabilities.

Software-Accessibility Checklist

This Checklist should serve as a tool for evaluating the extent to which software applications are accessible to most people with disabilities.

Web-Page Accessibility Checklist

This Checklist should help you evaluate the extent to which Web pages are accessible to most people with disabilities.

Workforce Investment Act (WIA) Section 188 Disability Checklist

This checklist applies to all programs receiving federal financial assistance under the Workforce Investment Act.


The Office for Civil Rights uses the following questionnaires in its program reviews:

Guide to Conducting Equal Opportunity Monitoring Reviews

This document provides equal opportunity interview forms.

Community-Based Organization Questionnaire

This questionnaire is for conducting a technical-assistance needs assessment of outreach efforts conducted by One-Stop Career Center staff to organizations and agencies.

An equal opportunity employer/program.  Auxiliary aids and services are available upon request to individuals with disabilities.
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