NEW REEMPLOYMENT ASSISTANCE (RA) SYSTEM WILL BETTER SERVE YOU.
NEW CONNECT SYSTEM LAUNCHED OCTOBER 15, 2013
On October 15, the Florida Department of Economic Opportunity (DEO), in partnership with Deloitte, an industry leader in technology and systems integration, launched a new way to claim your weekly Reemployment Assistance benefits, update and monitor your accounts, and respond to requests for information. Known as CONNECT, this new system provides you with better service and convenience.
DEO has expanded the Reemployment Assistance Contact Center hours. The contact center is operational from 7 AM to 8 PM EST on Monday through Friday and 8:30 AM to 4 PM EST on Saturdays. The contact center is also operational on Sundays from 9 AM to 4 PM EST.
To help assist as many people as possible, we have almost doubled the number of customer service representatives as well as extended the customer service hours.
DEO has provided the following resources to help you with the new system:
Contact us with questions and concerns before, during, and after the launch of CONNECT on Twitter at @FLCONNECT or @FLDEO on Facebook.
When you login to the new CONNECT system, you may be asked more questions and for additional information in the filing process for both initial claims and continuing claims. To protect your personal information and prevent fraud, additional security measures have been put in place that may increase the amount of information you are asked to provide and the length of time to complete your filing.
WHY DO WE NEED A NEW SYSTEM?
The current system is more than 30 years old and is not able to efficiently serve you. We are modernizing the RA system to better meet your needs. CONNECT will make the filing and processing of RA claims more efficient, accurate, and secure.
WITH CONNECT, YOU WILL HAVE THE ABILITY TO:
- Access your account 24 hours a day/7 days a week.
- View all of your claim information in one convenient place, including whether you have weeks to claim, issues to resolve, or any requests for additional information to process your claim.
- Update information anytime – including change of address or phone number.
- Choose the way you receive notifications from us – either electronically or by U.S. mail.
DEO offers assistance to people who do not speak English as their primary language and those who have a limited ability to read, speak, write, or understand English. We also provide assistance to people who are unable to file a claim for various reasons.
To speak to a Creole or Spanish speaker or use translation services, call the Contact Center at 800-204-2418. People who need assistance filing a claim online because of legal reasons, computer illiteracy, language barriers, or disabilities may call 800-681-8102.