Tier One Certificate Program

  • Are there any periods of time that we should not administer the exam?

  • Are there any materials that can help the staff member study?

  • How long does the staff member have to complete the Tier One materials?

  • What if the person has not taken the Tier One training through Dynamic Works?

  • I was on the quiz page and went back within the presentation to find the answer. I then went back to the quiz page and selected the answer but it would not let me submit the answer. Why not?

  • How will I know if my staff member is ready to take the test?

  • Can we enroll in these classes?

  • What does the system look like?

  • Are there any classes currently in the “Training Catalog”?

  • I answered a question and then went back to change my answer. It would not let me change my answer. Why?

  • How does the staff member know that she has been assigned the Tier One curriculum?

  • How do I get the staff registered for the exam?

  • What does the Tier One Monthly Curriculum Report show?

  • How does the staff member know he has completed the materials?

  • I was on a page and got distracted. I came back to it later, but it would not let me enter my answer. What happened?

  • A staff member just joined us from another regional board. We want this staff member’s information moved to our region so he can take classes and get credit. What do we do?

  • Why does DEO send the information (user name and password) to the Training Coordinator instead of the staff member who will be accessing the Adobe Connect system?

  • How do we complete these classes?

  • What is the “Training Catalog”?

  • Is there any order in which the materials must be completed?

  • What is “Tier One” training?

  • How do we enroll in these classes?

  • We have a new staff member that needs to complete Tier One through the Adobe Connect Learning Management System. How do we get them registered?

  • What if a staff member previously took Tier One training through Dynamic Works and passed the exam?

  • I answered a question and clicked the submit button but it would not take my answer. Why?

  • Why is there a password for the exam (entered on the test)?

  • I was on a page and got distracted. I came back to it later, but it would not let me enter my answer on the quiz page. What happened?

  • How long does it take for staff to get their new user name and password combination?

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